Find out everything important on our products in the FAQ-Section!
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How long does it take for the message to the loaded into my mailbox?
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Normally, new messages will be available 5 working days after your order.
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What is a mailbox PIN (personal identification number)?
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Your mailbox PIN is the code that you use to enter your mailbox.
If you don’t know your PIN, please contact your service provider.
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How will receive my message?
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Your message will be automatically loaded into your mailbox once it is produced. You do not have to do anything.
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Can I request specific music?
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In general, you can only choose the music which is presented on our platform as we have taken care of ensuring that all copyright and royalty agreements have been honored. If you have specific requirements, we will work with you to obtain the necessary legal clearances for its use.
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What happens if I accidently delete my message?
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This is not a problem. We archive all messages for a minimum of 3 years. All you need to do is contact us and we will restore your message. There is a nominal handling charge for this service.
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Do you support other languages?
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HiPro|Call maintains an extensive network of international speakers and have produced messages in German, French, Spanish, and Italian. We will work with you to ensure that your messages will be as international as your company.
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Are you using electronic voices or text-to-speech conversion?
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All of our messages are produced using professional native speakers. This is the only way to provide the high quality level for which we are known.
You could not find an answer for your problem?
Please use our Serviceline: Dial +49 800 HiProCall to receive personal help.
